At windbid, protecting your personal data is a core responsibility, not an afterthought. This Privacy Policy explains exactly what information we collect from players across Bangladesh, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own data at all times.
Every data transmission between your device and windbid's servers is protected by 256-bit SSL encryption — the same standard used by major financial institutions. Your login credentials, payment details, and personal information are never transmitted in plain text.
windbid does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you. We share it only where strictly necessary for service delivery or where required by applicable law.
We collect only the personal data that is genuinely necessary to deliver, secure, and improve the windbid experience. We do not harvest data beyond what is required for account management, payment processing, KYC compliance, and platform improvement.
You have clear rights over your personal data — including the right to access it, correct it, request deletion, and withdraw consent. windbid provides straightforward mechanisms for you to exercise these rights at any time through our support team.
Payment information processed through bKash, Nagad, Rocket, Upay, and banking channels is handled exclusively by certified payment processors. windbid does not store raw card numbers or full mobile banking credentials on our own servers.
windbid uses cookies and similar tracking technologies solely to improve platform performance, remember your session preferences, and analyse aggregate usage patterns. We do not use cookies to build cross-site advertising profiles or share browsing data with ad networks.
windbid ("we", "us", "the Platform") is the data controller responsible for the personal information collected from users ("you", "the Player") of the windbid website and services available at windbid.net. As data controller, windbid determines the purposes and means by which personal data is processed in connection with delivering the windbid platform experience.
This Privacy Policy applies to all personal data collected and processed in connection with:
This Policy should be read alongside the windbid Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and windbid.
windbid collects personal data through several channels: directly from you when you register or interact with our services, automatically as you use the platform, and from third-party sources where lawfully permitted. Below is a comprehensive account of the categories of personal data we collect.
windbid processes your personal data only where a valid legal basis exists for doing so. The following table sets out the primary legal bases on which we rely for different categories of processing activity:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract — necessary to provide you with a windbid account and services |
| Processing deposits and withdrawals | Performance of a contract — necessary to facilitate financial transactions on your behalf |
| KYC and identity verification | Legal obligation — compliance with applicable anti-money laundering and player verification requirements |
| Fraud detection and platform security | Legitimate interests — protecting the platform, our players, and windbid against fraud and abuse |
| Customer support | Performance of a contract and legitimate interests — resolving your queries and improving our services |
| Responsible gaming monitoring | Legal obligation and legitimate interests — player protection obligations and duty of care |
| Analytics and platform improvement | Legitimate interests — understanding how the platform is used to make it better for all players |
| Promotional communications (email/SMS) | Consent — you have opted in to receive marketing messages; you may withdraw consent at any time |
| Record-keeping and audit trails | Legal obligation — retaining transaction and account records as required by applicable law |
Where windbid relies on legitimate interests as a legal basis, we have assessed those interests against your rights and confirmed that our interests do not override your fundamental privacy rights. If you wish to understand the balancing test we have conducted for any specific processing activity, please contact our support team.
windbid uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected.
Where you have given explicit consent, windbid may use your contact details to send you promotional communications about new games, seasonal offers, BPL and IPL cricket specials, Eid bonus campaigns, and other windbid promotions. You may withdraw your consent to receive marketing communications at any time by contacting the support team. Withdrawal of marketing consent does not affect your ability to use the windbid platform.
windbid does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
windbid works with carefully selected third-party service providers who process personal data on our behalf under strict contractual obligations. These providers are not permitted to use your data for their own purposes and must handle it in accordance with windbid's instructions and applicable privacy standards. Service provider categories include:
windbid may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are required to do so by applicable law, court order, or lawful government request. In such cases, windbid will disclose only the minimum data necessary to comply with the legal obligation and will, where permitted, notify affected players of such disclosures.
In the event that windbid undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, personal data held by windbid may be transferred to the successor entity as part of that transaction. Affected players will be notified of any such transfer and of any material change to the privacy terms applicable to their data prior to the transfer taking effect.
windbid retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Where deletion is not immediately possible due to technical constraints (for example, data held in backup archives), the data will be isolated and protected from further processing until deletion becomes technically feasible.
As a windbid player, you hold a number of rights over your personal data. windbid is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, please contact the windbid support team at [email protected] (plain text — not a clickable link).
You have the right to request a copy of the personal data that windbid holds about you, together with information about how that data is being processed. We will respond to verified access requests within a reasonable period and at no charge for standard requests.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your contact number or email address) directly through your account profile, or by contacting our support team for data that cannot be self-edited.
You may request that windbid delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis for processing exists, or where you object to processing based on legitimate interests and your interests override ours. windbid will assess all erasure requests against our legal retention obligations and inform you of the outcome.
In certain circumstances — for example, where you contest the accuracy of your data, or where processing is unlawful but you prefer restriction over deletion — you may request that windbid restrict the processing of your personal data to storage only, pending resolution of the relevant issue.
Where processing is based on your consent or the performance of a contract, and processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format. You may also request that windbid transmit this data directly to another controller where technically feasible.
You have the right to object to the processing of your personal data where that processing is based on legitimate interests. windbid will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment, exercise, or defence of legal claims. You may also object at any time to the processing of your data for direct marketing purposes, including profiling related to direct marketing.
Where windbid processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal. Withdrawing consent does not affect your ability to continue using the windbid platform.
windbid takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following:
While windbid maintains robust security measures on our side, account security is a shared responsibility. You can protect your windbid account by using a strong, unique password that you do not use for any other service, enabling any available account security features, never sharing your login credentials with any other person, and contacting our support team immediately if you suspect your account has been accessed without your authorisation.
windbid reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform services. When we make material changes to this Policy, we will take reasonable steps to notify you — this may include displaying a prominent notice on the windbid website, sending a notification to your registered email address, or presenting an updated policy summary at your next login.
The date at the top of this Privacy Policy reflects when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how windbid protects your personal data. Your continued use of the windbid platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms, to the extent permitted by applicable law.
If you have any questions, concerns, or complaints about this Privacy Policy or about windbid's data processing practices, please contact our support team. We take all privacy feedback seriously and will respond to your enquiry promptly and in good faith.
Now that you understand how windbid protects your personal information, explore everything the platform has to offer — from live cricket betting and BPL markets to casino slots and live dealer tables. Questions? Our FAQ has answers.